Troubleshooting

Having trouble? Find your solution here

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19 articles in this collection
Written by Bot Pod, Pod, and Pod Support

Replacement Pods

Updates on the replacement Pods
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Written by Pod Support
Updated over a week ago

Poor Battery Life

Battery degrading over time
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Written by Pod Support
Updated over a week ago

Network Connection Issues

Problems establishing a connection to the cellular network
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Written by Pod Support
Updated over a week ago

Reset Password

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Written by Pod Support
Updated over a week ago

My Pod is New and Won't Connect

If you have a new Pod and are struggling to get it to connect for the first time, read this!
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Written by Bot Pod
Updated over a week ago

Blank Adventure

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Written by Pod
Updated over a week ago

How do I renew my Pod 2 subscription?

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Written by Bot Pod
Updated over a week ago

I Have Two Pod IDs - Which One Do I Use?

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Written by Bot Pod
Updated over a week ago

Shipping / Stock Information

Stock level and Shipping schedule
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Written by Bot Pod
Updated over a week ago

How do I Swap the Pod on my Pet’s Profile Without Losing all the Data?

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Written by Bot Pod
Updated over a week ago

My Pod’s Location Isn’t Accurate

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Written by Bot Pod
Updated over a week ago

My Pod is Locating but the Position is Jumping

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Written by Pod
Updated over a week ago

Error Message – Enable My Location Services

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Written by Bot Pod
Updated over a week ago

Warranty Information – My Pod is Damaged or Lost, What Do I Do?

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Written by Bot Pod
Updated over a week ago

The App Doesn’t Recognize My Address?

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Written by Bot Pod
Updated over a week ago

My Pet’s Location Seems to be Inaccurate Every Time I’m at Home

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Written by Bot Pod
Updated over a week ago

I’m Having Trouble Refreshing my Pet’s Location

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Written by Bot Pod
Updated over a week ago

How Do I Get in Touch with Support?

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Written by Bot Pod
Updated over a week ago

Can I Add the Web App to my Home Screen?

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Written by Bot Pod
Updated over a week ago